How do I participate?

The Jet-Setter Reward Points Proram has ended.

How can I earn points?

You can no longer earn points in this program.

What can I redeem my points for?

Visit the 'Get Rewards' tab to view reward options.

How do I redeem my points?

Visit the 'Get Rewards' tab and click the 'Redeem' button to redeem your reward.

How do I check my points balance?

Your up-to-date points balance is always displayed in the top of this popup.

How long will it take for points to post to my account?

You should receive points in your account instantly once you complete a promotion.

Do my points expire?

If you have not redeemed a point over the last 12 months, any unused points will expire. So you must spend at least 1 point every 12 months.

What happens to my points if I make a return?

When you return an item, you lose the associated credit you originally earned by buying the item in the first place.
Sound kind of confusing? Let's take an example: let's say you had previously spent $50 towards a 'spend $100, earn 500 points' promotion, and you decide to buy a $20 item, which bumps you up to $70. If you decide to return that item, your progress would also go back down to $50 – it's just like you hadn't bought the item in the first place.

How do I contact support if I have questions about my points?

Just send an email to customerservice@jet-setter.ca and we'll be happy to answer your questions about our rewards program.

I'm very close to earning a reward. Can I buy extra points to get there?

We currently require you to have enough points to redeem any of the awards you see listed on the 'Get Rewards' tab.

What if I don't want to receive promotional emails?

From time to time, you'll receive program-related emails from us. If you'd prefer to not receive those types of emails anymore, just click the 'Unsubscribe' button when you receive your next email.